Insurance Times Claims Excellence Awards 2022

At the recent Insurance Times Claims Excellence Awards, we were recognised for our outstanding work by winning Claims Team of the Year for Digital Transformation, and Claims Service Solution of the Year for our industry-leading green parts programme. 

These awards come shortly after we made the transition to focus exclusively on Personal Lines – a reflection of the business’s commitment to brokers in this space, and to delivering excellent customer service. 

Being recognised this way, for the progress made in digital transformation, is proof that our strategy is delivering a consumer proposition that is smarter and faster, with standout capabilities realised by investing in the best. 

A commitment to modernisation and professional development programmes have been behind our investment in people, data, and broker-facing platforms. The result is an online proposition that provides efficiency and a rewarding experience. 

Our green parts programme was also described as ‘customer-focussed’, ‘innovative and sustainable’ – another reflection of our determination to reflect consumer issues in our proposition base. 

Both awards are a brilliant achievement, so well done to everyone involved!