Backing you, where it matters.

Posted on 31st March 2022
Let’s grow personal lines, together_photo

If there’s one great reason why we should be working together to help your customers find the insurance policies they need, it’s this: in the UK, brokers have recognised us as experts in Personal Lines insurance. We were named Personal Lines Insurer of the Year by both The British Insurance Awards and Insurance Times Awards in 2021.

In fact, we’re so committed to delivering excellence in personal lines, our whole UK business is solely focused on personal lines insurance now. However, unlike most other personal lines insurers, our broker business represents over 80% of our annual GWP – and that means we’re wholly dedicated to helping you to build your business, too.

And we have a lot to celebrate alongside our Personal Lines Insurer of the Year awards - we’ve also achieved ‘Top Employer’ status by the Top Employer’s Institute. Our energetic trading rhythm and sharp focus on Personal lines business, particularly electronically traded business, has resulted in good growth momentum with 100,000 additional customers in our chosen markets and new panel partnerships.

Still, why choose Ageas?

Ageas – a little bit of background

It may help if we cover off some of the basics. This might be useful if you’re introducing us to a customer who’s not shopped around for a while, too.

For our part, we hope most people now think of Ageas as a household name – over 4.9m customers in the UK have already placed their trust in us – and we’re the sixth largest private car insurer and sixth largest home insurer in the UK, according to the 2020 ABI rankings.

On the wider front, we’re also part of an international group, headquartered in Brussels. We have over 2,000 employees in the UK, and we can trace our roots back to 1824 – we’re a strong business, rated 'A+' (Stable) by S&P (November 2020) and 'AA-' Very Strong (Stable) by Fitch (June 2021). Check out our latest news coverage.

We’re rated ‘Excellent’ (as at 31 March 2021) on Trustpilot too – but then again, so are many of our competitors. (If you haven’t worked with us before, you’ll find this kind of pragmatism is refreshing.)

So, what is it your customers are looking for – and why choose us?

Ageas – the reasons we should work together

We understand you and the way you work (we run a twice-yearly survey to find out how best we can improve, continuously), and we understand what your customers want, too. That’s why we only compete where we can win – and where we can help you to grow your business, too.

  • Personal Lines Insurer of the Year 2021
  • European Contact Centre Gold Award in 2021
  • ServiceMark Accredited by Institute of Customer Service

We work in areas we know. We focus on developing products and supporting services in a way that engenders trust. We also take great pride in delivering excellent customer service.

(Some of our claims have been settled in less than an hour, recently, and our online service offering is making it easier and easier for you to contact us with queries or questions).

However, we only win if you win, too.

You need a great range of standard and non-standard policies. We offer standard Private Motor Insurance, Home Insurance, Non-standard Motor, Commercial Vehicle / Van and Bike Insurance your customers are searching for all the time – but we’ll also look at bespoke policies, tailored to specialist needs, where and when it’s necessary.

Don’t just take our word for it, see what other brokers have said about our service.

Challenge us – let’s work together

We truly work in partnership with brokers. Our video account management service, for example, ‘Broker Connect’, makes it easier for you to get quick responses on everyday matters, and our Ageas Extranet is has a reputation as a portal that’s full of useful information.

We’re actively investing in the best for you, as well as for your customers. From game-changing digital investment, to our award-winning green parts programme for motor insurance customers, and we’re constantly upskilling our technical underwriting engine room. We have a huge appetite for continuous improvement when it comes to working with you, too.

BIBA Conference 2022

We’re going to be at the BIBA Conference 2022 on Stand D10. Come along, get to know us in person. If you’d like to, we can put a meeting in the diary – just email – or simply pop onto the stand, and we can have a chat. On Thursday you’ll also hear from our CEO Ant Middle and a panel of experts on one of the key topics for Personal lines – the future delivery of insurance.

In the interim, if you’d like to explore what we could be doing together, don’t hesitate to get in touch. It’s the same email – we like to make life easier like that.

Drop us a line

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