Manual Issue of Household NTPs to select customers

Manual issue of NTPs to select customers

We’re sorry about this. A small number of automated communications relating to three Ageas Household products haven’t been received by your customers.

• If you arranged an Optima Home, Optima Bedrooms, or House Guard renewal for any of your customers – via CDL or Applied – between 25 May and 30 September 2018, then they won’t have received a relevant automatic Notice to Policyholder (NTP).

Please download the relevant Notice to Policyholder(s) for your customers:

• Optima Home or Optima Bedrooms (it's the same NTP)
• House Guard

and forward them as PDFs or printouts (if you’d rather) to your affected customers.

We’ll honour any eligible related claims

You can be reassured that we’ve addressed this situation so that it doesn’t happen again. We can promise that your customers won’t be impacted negatively.

If any of the affected customers want to make a claim, but haven’t seen the Notice to Policyholder and therefore don’t know they might not be covered – we’ll honour what was in their original policy.

Likewise, if those customers are better off with the cover that’s described in their new policy documents, then we’ll honour that level of cover instead.

Thank you for your help

We’ve brought everyone in our claims team up to date on this, so they’ll be in a position to recognise these claims. The crew is here to lend a hand if there’s anything you’d like to clarify.

If you’re not sure who’s been impacted by this problem, please send an email to householdadmin@ageas.co.uk and we’ll confirm which customers haven’t received the Notice to Policyholder(s). Likewise you can call the team on 0161 8349888, selecting option 2 when prompted.