We set ourselves high expectations for customer service – aiming to deliver the best experience possible at every juncture.
And when our customers share their positive experiences of how we go above and beyond, we like to shout about it…
Recently, we were approached by a new broker requesting a large Property Owners quote, with a tight deadline too. Ian King-Smith, from our Commercial Trading Underwriting team, stepped up to take on this task, and had no time to waste.
Undertaking a full review of over 140 properties – each requiring differing levels of cover – Ian took great care in accurately ensuring all the risk details were as they should be.
Working long into the early hours, Ian assembled all the necessary information, presenting the quotation back to the broker within the 24-hour deadline.
Thrilled with the outcome and specifically Ian’s commitment and speed of the turnaround, the broker subsequently got in touch to confirm the deal with Ageas, with a premium of over £350k. The personal touch and commitment shown by Ian meant that he was specifically requested to be the main point of contact moving forward.