Ageas UK Sustainability Report 2022

As one of the UK’s largest personal lines insurers, we have a duty of care to the world around us. We care about the environment and about doing business in a responsible way. We’re committed to supporting our customers, our people, and the communities where we work, and to making sure everything we do contributes to a more sustainable society. 

With that in mind, this week we’re publishing our latest sustainability report. It details the approach we’re taking to Environmental, Societal, and Governance (ESG) issues, and what our sustainability plans are for 2023 and beyond. 

Read about the progress we’ve made, and hear from the people and customers who sit at the heart of our business. Read the Ageas UK Sustainability Report 2022 here.

Highlights of the Ageas Sustainability Report 

• Certified as a CarbonNeutral® company by Climate Impact Partners for the second consecutive year
• Winners of the Insurance Times Insurer Diversity & Inclusion Excellence Award
• Reduced Scope 1 & 2 carbon emissions from our 2019 baseline by 55%
• Reduced our electricity use by 47% against a 2019 baseline
• Used green car parts in 31% of all qualifying* invoiced repairs 

Embedding sustainability in our business 

Our ESG framework focuses on five areas where we’re confident of having the most impact:

1. Valuing our customers
2. People and culture
3. Sustainable operations
4. Responsible business
5. Supporting our communities

The report provides details of some of our highlights to date, and what our plans are for the future in each area. We hope you’ll enjoy reading the report and if you have any questions about our approach to ESG, don’t hesitate to get in touch.

* Qualifying repairs means repairs where a replacement part is needed and it’s generally possible to use a green part. Repairs where green parts can’t or wouldn’t normally be used are excluded, for example repairs conducted on the Channel Islands or Isle of Man, cars that are still under their three-year manufacturer warranty, motorbike claims or repairs where green parts wouldn’t be used, for example for replacement number plates.