What's next for Personal Lines insurance?
Ageas Insurance is proud to announce we’ve been awarded The Institute of Customer Service’s ServiceMark Accreditation, an independent and national benchmark of an organisation’s achievement in customer service and its commitment to upholding those standards.
In order to achieve the accolade, we underwent an extensive customer survey and assessment of employee engagement with customer service to achieve the accreditation.
The institute’s assessors noted in particular the way Ageas had “built a wonderful culture where people are recruited for the right attitude, trained for the required skills and then, most importantly, trusted to deliver their best.”
The ICS surveyed almost 500 of the Ageas’s customers, as well as more than 1600 of its employees, to score the company’s approach to customer service and we’re proud to share that Ageas scored higher than the insurance industry average and the national average across all company types.
Caroline King, Customer Operations Director at Ageas UK, said, “Going through this rigorous process and achieving the ServiceMark is a fantastic accolade in itself; to do this during such challenging times, when our people are servicing customers from their homes, is even more impressive. It shows that, regardless of the circumstances, we are continuing to deliver the right experience to our customers, driving our customer ambition to deliver great value all the time and brilliant service where it matters.
“Being ServiceMark accredited offers our customers the reassurance that they’ll receive exactly this when they insure with Ageas whether they find us through a broker partner or directly.”
This success in achieving the accreditation comes as we recently unveiled our new four-year strategy for the UK business, including significant investment in technologies which will improve the customer experience, as well as training to help our ‘podium people’ provide even more brilliant service to customers where it matters.
