Leading the Way in Personal Lines

We are Personal Lines Insurer of the Year, as voted for by brokers and industry experts at the Insurance Times Awards 2023, and the British Insurance Awards for three years running.

That’s a great reason why you should work with Ageas, when your customers ask for household policies or motor insurance. Quite simply, brokers in the UK now recognise Ageas as the experts in Personal Lines.

We’re totally focused on Personal Lines that make a difference for customers, and a proposition that ticks all the right boxes with brokers. Unlike most other Personal Lines insurers in the UK, our broker business also represents more than 80% of our annual GWP – so we’re committed to long-term partnerships that can help brokers’ businesses, just as much as they helps ours.

Our energetic trading rhythm and focus on technical expertise has seen us undergo a transformation. We’re digital to the core, we’ve re-platformed to simplify and make insurance easier – we now have an online tool that lets them report claims and check on progress 24/7, for example – and that’s all part of our focus on delivering brilliant customer service, where it matters.

We’re dedicated to building personal lines together. Our energetic trading rhythm has resulted in more than 100,000 new customers and in strong panel partnerships too. Some of this is down to digital trading, much of it is thanks to our in-depth technical expertise. We have a new, intelligent pricing hub, we offer personal, risk-appropriate pricing for customers and that enhanced underwriting expertise has enabled us to develop first-to-market products for partners like Marmalade.

If we can make life easier for you, we will.

Ageas – a lot of common sense

We like to think we’re leading the way in Personal Lines – actually changing it for the better. We’re simplifying insurance – introducing things like 24/7 tools that let customers make a claim when it suits them, not us – and we’re making it easier to choose the right policy, too, and get the service expected when it matters the most.

Why we should work together

We understand you. And we know insurance isn’t a perfect science. Twice a year, we send out an in-depth survey that lets brokers tell us what we’re doing well, and where or how we might need to improve.

We also understand customers, too. That’s why we only compete in the UK market where it makes sense – and where we can help you to grow your business, too.

• Personal Lines Insurer of the Year 2023 (British Insurance Awards & Insurance Times Awards)
• Personal Lines Insurer of the Year 2022 (British Insurance Awards)
• Personal Lines Insurer of the Year 2021 (British Insurance Awards & Insurance Times Awards)
• European Contact Centre Gold Award in 2021
• ServiceMark Accredited by Institute of Customer Service