Expertise and capability makes us ‘a delight to work with’

Ageas’s technical expertise is an advantage for brokers that want to expand their business by offering a non-standard proposition to a known audience. But it takes more than product knowledge and expertise to make a partnership successful. Russell Bence, Commercial Director at ‘Think Insurance’, explains...

“The team at Ageas is an absolute delight to work with, and I’m not just saying that. In this day and age, a partner’s attitude is incredibly important. We expect insurers to be supported by the right technology, but it makes such a difference to know that – if things fall outside the rating, or outside the footprint – we can have a real conversation with someone who knows what we’re actually talking about.”

Think Insurance is based in Walsall in the West Midlands. Most of its business is focused on propositions such as young driver telematics, and motor trade road risks, but Russell’s team wanted to expand with a niche motorhome insurance policy – a segment they knew well.

Technical expertise adds value

“The adaptations on motorhomes vary a lot, so we wanted to work with an insurer who understood the product and the market,” said Russell. Ageas prides itself on having the technical expertise to support Personal Lines that make a real difference when offering non-standard policies. We introduced Russell to our underwriting experts, for a discussion about motorhome cover and what we might offer – the features or benefits that made sense for customers, and the potential footprint for a product.

“Our relationship grew naturally,” said Russell. “The product is transmitted by EDI, it’s easy to trade, and Ageas’s technical expertise – really does make a difference.” The team at Ageas is committed to offering this expertise to all brokers, large and small, and to complementing it with ever-expanding digital capability.

Digital at our core

“It’s interesting, as a business, Think Insurance doesn’t offer online commerce at the moment,” said Russell, “although we’re looking at online tools in the future. But the team at Ageas knows that, and they were engaged in mutual growth from the outset. That’s the combination of expertise, capability and ‘knowing brokers’ we appreciate. Plus, there was lots of contact from the start – that makes all the difference.”

Brilliant service, where it matters

As an insurer that’s 100% focused on Personal Lines, we’re committed to working in partnership with brokers who want to develop their business. “Some other insurers are easy to trade with, but Ageas is a delight,” said Russell. “It’s a real partnership. We knew Ageas had a wide footprint, and covered more than some of its peers, but it’s the experience of the team that’s made the difference to us. The whole team knows what we’re talking about, and what our end customers are talking about too. I can tell you, on the back of our experience to date, we’d definitely come to Ageas again if there’s something else that we’d like to explore or develop.”

If there’s a non-standard proposition you’d like to explore, do contact the team.