Your customers can report home claims for standard Ageas House Guard policies (including New Ageas House Guard) and a wide range of motor claims online, anytime at ageas.co.uk/claims.
All they need is their policy number and we’ll take care of the rest.
From first notification to settlement, we’re here to support you and your customers every step of the way.
Why encourage customers to go online?
- Available 24/7 - claims can be reported anytime, anywhere
- Simple and intuitive - our easy online journey is designed to reduce effort at a difficult time
- Fast outcomes - quick decisions and settlements for many claims
- Stay in control - your customers can track and manage their claim online
- Trusted approach - the same robust fraud prevention checks apply
What claims can be reported online?
Your customers can report selected claims online at ageas.co.uk/claims for the following:
All home insurance claims on standard Ageas House Guard policies (including New Ageas House Guard) can be reported online giving your customers a faster, more flexible way to get started when it matters most.
To make a claim online, customers will need their policy number. It’s a good idea to encourage them to check what they’re covered for and their excess first – everything they need is in their policy documents.
If they need a bit more help, you can point them to our Home Claims FAQs or Guides to making a home claim on our customer website.
Ageas Private Car customers can report a range of motor claims online including:
- Multi vehicle accidents (fault and non-fault)
- Single vehicle accidents
To make a claim online, customers will need their policy number. It's a good idea to encourage them to check what they're covered for and their excess first - everything they need is in their policy documents.
For extra support, you can direct them to our Car Claims FAQs or Guides to making a car claim on our customer website.
Managing claims in the Claims Hub
Once a claim is reported online or by phone, your customers can manage their claim online using our Claims Hub. We’ll send them a link to register online. This means they can stay in control and access all the information in one place, at a time that suits them.
For home claims, customers can:
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Supporting your customers, your way
We know online claims aren’t for everyone. If your customer needs additional support or would prefer to speak to someone, our expert claims teams are always on hand. Just encourage them to call the claims number in their policy booklet.
Need an update on your customer’s claim?You can view a claims summary and track progress online at any time via our Extranet. Calling us? Our digital voice assistant will guide you to provide a few key details upfront such as your customer’s postcode, name, the number of bedrooms in their home or their vehicle registration. This makes things quicker, helps our claims handlers to have all the information to hand and get you to the right support faster. |
Smarter technology, better experience
This is all part of our continued investment in digital and technical capabilities using smarter technology to:
- Reduce call times and improve efficiency
- Get you to the right support faster
- Create a smoother experience for you and your customers
We’re evolving our claims journey to be more tech-enabled, responsive and easy to so you can deliver an even better service, every time.
Award-winning claims expertiseWhen it matters most, you need a partner you can rely on. Our claims service continues to be recognised across the industry, including awards for Excellence in Fraud Mitigation and Claims Technology at the Insurance Times Awards 2024. Combined with our ServiceMark accreditation with Distinction, it reflects our continued commitment to delivering outstanding service for you and your customers. In 2025, we were named Personal Lines Insurer of the Year at three major industry awards and won Broker Partner of the Year at the British Insurance Awards. In 2026, we won Broker Partner of the Year again, alongside Personal Lines Insurer of the Year, continuing to deliver for you and your customers every day. That’s why we’re brilliant together.
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