Festive Opening Hours
During the festive period some of our telephone opening hours will be different to usual:
Personal Lines Underwriting Services Team
0345 122 3288
If you have a new business underwriting query or need support with renewals or mid-term adjustments over the holidays, our Personal Lines Underwriting Service team will be available as follows:
- Monday 22 December: 9am to 5pm
- Tuesday 23 December: 9am to 5pm
- Wednesday 24 December (Christmas Eve): 9am till 12:30pm
- Thursday 25 and Friday 26 December (Christmas Day and Boxing Day): Closed
- Saturday 27 and Sunday 28 December: Closed
- Monday 29, Tuesday 30 and Wednesday 31 December: 9am to 5pm
- Thursday 1 January (New Year's Day): Closed
- Friday 2 January onwards: 9am to 5pm
Claims
If your customers need help in an emergency, our lines are open 24/7 over the festive period (apart from Christmas Day, Boxing Day and New Years Day). For all other claims you can report online (customers will need their policy number) or between our opening hours below:
Motor First Notice of Loss (FNOL) opening hours during the festive period are:
0345 122 3018
- Monday 22 December: 8am to 9pm
- Tuesday 23 December: 8am to 9pm
- Wednesday 24 December (Christmas Eve): 8am to 7pm
- Thursday 25 and Friday 26 December (Christmas Day and Boxing Day): Closed
- Saturday 27 and Sunday 28 December: 9am to 5pm
- Monday 29 and Tuesday 30 December: 8am to 9pm
- Wednesday 31 December: 8am to 7pm
- Thursday 1 January (New Year's Day): Closed
- Friday 2 January: 8am to 9pm
- Saturday 3 and Sunday 4 January: 9am to 5pm
Our telephone line is open 24/7 for emergency roadside assistance (apart from Christmas Day, Boxing Day and New Years Day). There is always an option for your customers to call us if they are stuck on the roadside.
Household First Notice of Loss (FNOL) opening hours during the festive period are:
0345 165 5795
- Monday 22 December: 8am to 8pm
- Tuesday 23 December: 8am to 8pm
- Wednesday 24 December (Christmas Eve): 8am to 8pm
- Thursday 25 and Friday 26 December (Christmas Day and Boxing Day): Closed
- Saturday 27 December: 9am to 5pm
- Sunday 28 December: Closed
- Monday 29, Tuesday 30 and Wednesday 31 December: 8am to 8pm
- Thursday 1 January (New Year's Day): Closed
- Friday 2 January onwards: 8am to 8pm
- Saturday 3 January: 9am to 5pm
- Sunday 4 January: Closed
For any emergencies outside of these hours such as Flood, Fire, Storm Damage, Escape of water please call 0345 165 5795 our phone lines are open 24/7.
If your customers need help, our claims team will still be on hand. Outside of our opening hours, selected claims can be reported online 24/7 at ageas.co.uk/claims.
Claims can also be managed via our Claims Hub. Here customers can:
- Check the status of their claim
- Obtain contact details for suppliers approved to support the claim
- Upload documents
- Messages the Claims Team
- Safely and securely upload their bank details for the purposes of accepting claims payment