When your customers need to make a motor or home claim, we're here to support them every step of the way. Did you know they can report selected claims online at ageas.co.uk/claims? All they need is their policy number.
Why go online?
- Your customers can report their claim anytime and anywhere – our facility is available 24/7.
- It’s convenient, easy to access, and designed to help customers work through the necessary details quickly and easily.
- Rapid settlements can be made especially for simple household claims such as perished freezer food and accidental damage to electricals.
- Our robust approach to preventing fraud remains the same, and we’ll apply appropriate checks to all claims.
We know that online claims aren’t for everyone. If your customer needs to speak to us in an emergency or would prefer to talk to us, our experts are still on hand - just encourage them to call the claims number in their policy booklet.
What type of claims can customers report online?
Your customers can report selected claims online at ageas.co.uk/claims for the following:
Standard Ageas House Guard customers can report claims online for:
- Escape of water
- Storm damage
- Accidental damage including damage to:
- Laptops
- Mobile phones
- Tablets
- TVs
- Carpets
- Fixed glazing - Loss of jewellery
- Loss of personal belongings (jewellery only)
- Loss of freezer food
- Flood damage
- Subsidence
To make a claim online, customers will need their policy number.
If your customers need more information, share our Frequently Asked Questions or details on Making a home insurance claim available on our customer website.
Ageas Private Car customers can report claims online for:
- Single vehicle accidents
- Multi vehicle accidents
To make a claim online, customers will need their policy number.
If your customers need more information, share our Frequently Asked Questions or details on Making a car insurance claim available on our customer website.
Managing claims online
If your customer makes a home insurance claim online or by phone, they can also manage their claim using our online Claims Hub. We’ll send them a link to register online.
Through our online Claims Hub, your Household customers can:
- Check their claim progress and manage it when it suits them.
- Find contact details for approved suppliers.
- Upload images, quotes, proof of purchase and documents securely to support their claim.
- Message our claims team.
- Accept cash settlement offers.
- Input bank details securely.
- Get notifications including updates from suppliers and repair dates.
To access the Claims Hub, direct your clients to our customer website
Award-winning claims service
In a market that's overflowing with similar propositions, we know that you want a partner who consistently delivers on a promise of brilliant customer service, when and where it matters most.
When it comes to claims, our recent awards for Excellence in Fraud Mitigation and Claims Technology at the Insurance Times Awards 2024 demonstrates our expertise and continued investment in our technical capabilities. Claims initiatives such as our award-winning Green Parts programme are also just one of the ways we're helping to protect the environment and deliver long-term benefits for you, your customers, and the industry as a whole.
As for outstanding service, we believe it's more than simply getting things right. It's also about being exceptional, and making the right choices consistently. We've achieved the Institute of Customer Service ServiceMark accreditation, this time with Distinction which is proof of our outstanding and ongoing commitment to excellence in customer service.
When brokers voted us ‘Personal Lines Insurer of the Year’ 2024 at the Insurance Times Awards, it was a huge vote of confidence in our ability to support you, as you support your customers every day. When you partner with Ageas, you’re choosing an insurer that’s proven to deliver.
That's why we're brilliant, together!